Altron invites suitably qualified candidates to apply for the position of Agent: Contact Centre to be based in Midrand, Gauteng.
Position: Agent: Contact Centre
Location: Midrand, Gauteng
Job Description
The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.
The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders
Education
National Certificate Level 4 (N4) / Grade 12 (Required)