The Netcare invites interested and suitably qualified candidates to apply for the position of Receptionist to be based at Netcare St Anne’s Hospital, Pietermaritzburg.
Position: Receptionist
Division: Hospital Division
Location: Netcare St Anne’s Hospital
Reporting structure: Reception Manager
Role summary
The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the hospital.
The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders.
Key work output and accountabilities
Patient admissions, confidentiality and financial risk management:
•Admitting patients into the Hospital which includes Pre-Admissions
•Accurate recording of patient information into the system
•Validation of the information received in the admission of the patient
•With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed
•Obtain and appropriately store all the necessary documentation
•If required ensure all payments or letters of guarantee are received prior to admission
•Obtain and follow up on authorisations required for patient admission
•Obtain signatures on the relevant documentation / Terms and Conditions explained
•Maintain patient confidentiality at all times and adhere to governance processes pertaining to patient dignity and care.
Collection of payments:
•Receive payments in the form of cash and credit cards only
•Generate a system receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment
•Drop all money received into the drop safe
•Balancing and reconciliation of payments
Management of the petty cash float
General Inquiries and query resolution:
•Attending to general inquiries and assisting in the resolution thereof in a professional manner
•Directing visitors, patients and external stakeholders as and when required
•Assist with any ad hoc duties assigned by Management
•Operating of the Switchboard, where necessary
•Maintain and sustain effective working relationships with all internal and external stakeholders
Policies and Standard Operating Procedures:
•Awareness of all relevant policies and standard operating procedures
•Adherence to all of these policies and standard operating procedures
•Adherence to internal control frameworks and quality standards
•Reporting of any known transgression to these policies and standard operating procedures to your line manager.
Personal and professional development:
•Assume responsibility for own personal and professional development.
•Keep up to date with Netcare’s evolving policies and procedures
Skills profile
Education
•Grade 12 or equivalent NQF Level 4 Qualification.
Work experience
•Previous experience in a hospital environment.
•SAP ISH Experience
Knowledge
•Computer literacy.
•Exceptional Interpersonal communication skills
•Knowledge of medical aid scale of benefits would be advantageous
Closing date: 10 April 2024
Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]
Please quote the position you are applying for on the Subject Line: e.g. Receptionist
Please note:
•Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
•The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
•If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
•By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful).
Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
•If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information