Fidelity Services Group invites qualified and experienced candidates to submit their applications for permanent positions including Security Officer (Grades A, B & C), Armed Response Officer, Control Room Operator (WhatsApp), and Hotel Security Officer (Grades A–C). This is a fantastic opportunity for those looking to advance their careers in security. Apply now and take the next step in your professional journey!
Security Officer Positions
- Security Officer Grade C/B/A
- Armed Response Officer
- Armed Response Officer
- Control Room Operator – WhatsApp
- Hotel Security Officer (Grade A-C)
This is your chance to join a leading organization in the security industry. Don’t hesitate—apply today!
Security Officer Grade C/B/A
Position: Security Officer Grade C/B/A
Location: Cape Town, Western Cape
Employment Type: Permanent
Job Details
Division: FSG Phillipi Branch
Minimum Experience: Entry Level
Company Primary Industry: Security and Investigations
Job Functional Area: Operations
Job Description
Qualifications, Experience, and Other Competencies Required:
- Minimum Grade 10
- Grade C/B/A accredited and registered
- Hospitality/Residential Estates experience is a MUST
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area the position has been advertised
Key Areas of Responsibility:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
Additional Information:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Armed Response Officer
Position: Armed Response Officer
Location: Welkom, Free State
Employment Type: Permanent
Closing Date: 11 September 2025
Job Details
Division: Fidelity ADT
Minimum Experience: Entry Level
Company Primary Industry: Security and Investigations
Job Functional Area: Operations
Job Description
Fidelity ADT is looking for armed response officers around Welkom with the following requirements:
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Firearm Competency – Handgun for Business Purposes
- Must have driver’s license
- Women candidates are also accepted
Additional Information:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Armed Response Officer
Position: Armed Response Officer
Location: Potchefstroom, North West
Employment Type: Permanent
Closing Date: 11 September 2025
Job Details
Division: Fidelity ADT
Minimum Experience: Entry Level
Company Primary Industry: Security and Investigations
Job Functional Area: Operations
Job Description
Fidelity ADT is looking for armed response officers around Potchefstroom with the following requirements:
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Firearm Competency – Handgun for Business Purposes
- Must have driver’s license
- Women candidates are also accepted
Additional Information:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Control Room Operator – WhatsApp
Position: Control Room Operator – WhatsApp
Location: Pretoria, Gauteng
Employment Type: Permanent
Closing Date: 10 September 2025
Job Details
Division: Fidelity ADT
Business Unit: FADT – Gauteng
Minimum Experience: Entry Level
Company Primary Industry: Security and Investigations
Job Functional Area: Customer Service
Job Description
Main Purpose of Job:
The ideal candidate will be responsible for managing and responding to customer inquiries and requests through the WhatsApp platform. This role requires strong communication skills, attention to detail, and the ability to think quickly.
Qualification & Experience:
- Grade 12 (Matric)
- Grade C PSIRA Registered
- Comes from security industry
Responsibilities and Duties:
- Administration:
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/Clients/Keyholders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
Computers and Equipment Management:
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
Client Liaison:
- Telephonic assistance with any problems or complaints
- Updating of client information i.e., holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
- Assist with all incidents and requests on dedicated LSS areas paying clients and non-clients
- Book on duty in designated WhatsApp groups to inform clients and CPF members of Fidelity-ADT’s presence
- Monitor community groups for emergency requests, ensuring prompt dispatch of response vehicles
Standard Operating Procedures:
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed-upon service level and performance targets
- High standard of service must be upheld
- Ensure that the disciplinary code is always adhered to
- Ensure compliance at all times
- Ensure that the company values are always upheld
Competencies:
- Stress Tolerance
- Initiating Action
- Continuous Learning
- Quality Orientation
- Compliance
- Tenacity
- Conflict Management
Skills:
- Computer literacy (Word, Excel, Outlook, Presentations)
- Telephone etiquette
- Client Liaison
- Fluency in English
- Assisting with other ad-hoc tasks and projects as and when required
Additional Information:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Hotel Security Officer (Grade A-C)
Position: Hotel Security Officer (Grade A-C)
Location: Cape Town, Western Cape
Employment Type: Permanent
Job Details
Department: Other
Minimum Experience: Not Applicable
Company Primary Industry: Security and Investigations
Job Functional Area: Other
EE Status: Only open to EE candidates
Job Description
Job Title: Hotel Security Officer
Location: Cape Town
Position Summary:
The Hotel Security Officer is responsible for ensuring the safety and security of guests, employees, and hotel property. They must maintain a visible presence in the hotel lobby and other public areas, as well as actively patrol the premises to deter and detect any potential security threats. The ideal candidate will be presentable, fluent in English, and able to communicate effectively with guests and staff.
Key Responsibilities:
- Monitor CCTV cameras and investigate any suspicious activity or behavior
- Check guest credentials and verify identification to ensure only authorized individuals access the hotel
- Respond to and resolve guest complaints or concerns related to security issues
- Conduct routine inspections of hotel facilities to identify and address any security vulnerabilities
- Work closely with local law enforcement agencies in the event of emergencies or criminal activity
- Maintain accurate logs and reports of all security incidents and activities
- Provide assistance to guests in navigating the hotel and answer any questions or concerns they may have
- Collaborate with other hotel departments to ensure a seamless and secure guest experience
Qualifications:
- Matric Certificate
- Minimum 2 years’ experience in Hospitality Sector
- Excellent verbal and written communication skills in English
- Ability to work independently and make quick decisions in high-pressure situations
- Strong customer service skills and a friendly demeanor
- Physically fit and able to stand and walk for extended periods of time
- Must be available to work evenings, weekends, and holidays as needed
- Valid PSIRA certificate (Preferably Grade A, B, C)
Application Information:
If you meet the qualifications listed above and are dedicated to providing a safe and secure environment for our guests and employees, we encourage you to apply for the Hotel Security Officer position.
Additional Information:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful
How To Apply