Capitec Bank invites interested and suitably qualified candidates to apply for the position of Administrator: Cash Control Claims based in Century City, Western Cape. Applicants must have a Grade 12 certificate or NC(V), with at least two years of relevant working experience, preferably in banking, administration or retail administration. A qualification in Accounting, Management Accounting or Finance will be an added advantage.

The successful candidate will provide administrative support to the relevant department, ensuring that tasks are completed accurately and in accordance with company policies, procedures and service level agreements. Candidates with strong communication, computer literacy, planning, organising and attention-to-detail skills are encouraged to apply.

Position: Administrator: Cash Control Claims
Location: Century City, Western Cape
Minimum Qualification: Grade 12 / NC(V)
Minimum Experience: 2 years
Closing Date: Not specified in the supplied vacancy information

Job Overview

Capitec Bank Ltd is inviting applications for the position of Administrator: Cash Control Claims based in Century City, Western Cape. This opportunity is suitable for an organised, detail-oriented and self-motivated individual with relevant administrative experience and an interest in the banking industry.

The successful candidate will provide administrative support to the relevant business unit or department, ensuring that daily administrative responsibilities are completed accurately, efficiently and within agreed service level agreements (SLAs). The role requires a strong understanding of general office systems, excellent communication skills and the ability to follow established policies, procedures and operational guidelines.

Candidates with at least two years of relevant working experience, particularly in banking, administration or retail administration, are encouraged to apply. A Grade 12 National Certificate or National Certificate (Vocational) is the minimum educational requirement.

Experience working within Capitec Bank and a relevant tertiary qualification in Accounting, Management Accounting or Finance will be advantageous.

About Capitec Bank

Capitec Bank is a South African financial services institution focused on providing accessible banking solutions and services to individuals and businesses. The bank operates in a service-driven environment where efficiency, professionalism, accuracy and customer relationships are important.

Joining the organisation provides an opportunity to gain experience in the banking sector while contributing to administrative processes that support business operations.

Purpose of the Position

The main purpose of the Administrator: Cash Control Claims position is to provide administrative support to the relevant business unit or department.

The successful candidate will be expected to perform administrative duties in full compliance with agreed service level agreements, internal policies, procedures and operational frameworks.

The position requires someone who can manage administrative responsibilities effectively, maintain accurate information and support the smooth running of departmental activities.

Minimum Requirements

Applicants must meet the following minimum requirements:

• Grade 12 National Certificate or National Certificate (Vocational).
• At least two years of relevant working experience.
• Experience in a banking, general administration or retail administration environment will be beneficial.
• Basic knowledge of general office systems.
• Knowledge of the banking environment, including relevant legislation and processes such as FICA and the National Credit Act (NCA), where applicable.
• Good communication and business writing skills.
• Computer literacy, particularly in Microsoft Word, Excel and Outlook.
• Strong planning, organising and coordination abilities.
• Excellent attention to detail.

Preferred Qualifications

Although not compulsory, the following qualification will be an added advantage:

• A relevant tertiary qualification in Accounting, Management Accounting or Finance.

Candidates who possess additional financial or accounting-related knowledge may have an advantage when performing duties that involve administrative and financial processes.

Experience Required

Minimum Experience:

Applicants must have a minimum of two years’ relevant working experience. Experience gained in the following environments will be considered relevant:

• Banking administration.
• General office administration.
• Retail administration.
• Financial services administration.
• Other administrative environments involving compliance with procedures and service standards.

Advantageous Experience:

Previous experience working at Capitec Bank will be beneficial.

Candidates familiar with banking operations, internal banking procedures and administrative systems may find this experience particularly useful in the position.

Knowledge Requirements

The successful candidate should possess the following knowledge:

Minimum Knowledge:

• General office systems and administrative processes.
• Banking environment and relevant industry requirements.
• Familiarity with FICA (Financial Intelligence Centre Act).
• Understanding of the National Credit Act (NCA), where relevant to the role.
• Knowledge of administrative procedures and operational requirements.

Advantageous Knowledge:

The following knowledge areas will be considered beneficial:

• Capitec Bank policies and procedures.
• Disciplinary codes and procedures.
• Key Performance Area (KPA) procedures and policies.
• Adherence policies.
• Online banking and cellphone banking processes.
• Banking technical frameworks.
• Capitec banking systems.
• Integrated banking systems, organisational structure and infrastructure.
• Client relationship principles and the banking environment.
• Liaising with third-party service providers, where required by the role.

Applicants who have previously worked in a banking environment and understand financial services administration may have an advantage.

Skills and Competencies

Capitec Bank is looking for an energetic, self-motivated and service-oriented individual who can perform administrative responsibilities accurately and professionally.

The following skills are required:

1. Communication Skills

The ability to communicate professionally with colleagues, clients and other relevant stakeholders. Clear verbal and written communication is important when handling administrative matters.

2. Computer Literacy

Applicants must be comfortable using Microsoft Office applications, particularly:

• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.

3. Business Writing Skills

The ability to prepare clear, professional and accurate written communication, reports and other administrative documentation.

4. Planning and Organising Skills

The ability to plan daily activities, organise administrative tasks and ensure that responsibilities are completed within required timeframes.

5. Coordination Skills

The ability to coordinate administrative activities and work effectively with different individuals or departments to support operational requirements.

6. Attention to Detail

Accuracy is essential when working with administrative information, documentation and banking-related processes. The successful candidate must be able to identify errors and ensure that information is handled correctly.

7. Service Orientation

A professional approach to service delivery, with the ability to support departmental requirements and maintain positive working relationships.

Conditions of Employment

Applicants must be able to meet the following employment conditions:

• A clear criminal record.
• A clear credit record.

Candidates should ensure that they meet these requirements before submitting an application.

Employment Equity

Capitec Bank is committed to diversity and inclusion in the workplace. Where feasible, appointments will support the achievement of the organisation’s employment equity goals.

Important Application Information

• Only applicants who meet the minimum requirements should apply.
• A Grade 12 certificate or National Certificate (Vocational) is required.
• At least two years of relevant working experience is required.
• A qualification in Accounting, Management Accounting or Finance will be an advantage.
• Previous Capitec Bank experience is advantageous.
• Applicants must complete the assessment before finalising the job application.
• Ensure that the application is submitted through the official recruitment platform.

How to Apply

Interested and suitably qualified candidates must complete the application process through the official Capitec Bank recruitment platform.

The application process consists of two important steps:

Complete the Online Assessment

• Applicants must first complete a short assessment to learn more about life at Capitec and participate in the initial recruitment process.
• Use the following link to access the assessment:
• CLICK HERE TO COMPLETE THE CAPITEC ASSESSMENT

Finalise the Job Application

After successfully completing the assessment, applicants must return to the Capitec recruitment platform and click the Apply option to finalise their application for the Administrator: Cash Control Claims position.

Ensure that all required information is completed accurately before submitting the application.

Apply through the official assessment and recruitment links provided above.