Nedbank invites suitably qualified candidates to apply for a six-month contract position as a Service Consultant. This role focuses on educating clients about digital and self-service solutions, managing cash transactions, and performing first-line device maintenance to ensure exceptional client service and operational efficiency. Candidates with a diploma in banking services or related fields, along with 1–2 years of experience in retail or banking client service, are encouraged to apply before the closing date.

Position: Service Consultant (Fixed Term Contract – 6 Months)
Reference: 142142
Job Requisition: 142142
Location: Makhado, Tzaneen, Thohoyandou, South Africa
Closing Date: 28 September 2025

Job Purpose

To educate clients on the convenience, security, and functionality of digital and self-service solutions; process cash transactions and cash fulfillment (i.e., balancing and replenishment); and perform first-line device maintenance to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement

• Address concerns related to queue flow or digital devices.
• Assist clients in downloading online applications and resolving login issues.
• Support clients in purchasing value-added services (e.g., pre-paid data and airtime) online or through self-service devices.
• Help clients obtain statements, cards, and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or actions taken regarding their applications, queries, and requests.
• Identify clients’ service and digital needs through connection, understanding, and delivering financial solutions with care.
• Educate clients and potential clients on subscribing to and servicing their accounts.
• Provide education on self-service, digital functionality, and features.
• Facilitate conversations to assist clients in completing their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling requests, making suggestions, referring to the relevant department, and capturing details on the client management system.
• Meet, greet, establish, and clarify client needs, verify documentation, and direct clients appropriately.
• Nurture strong, long-standing client relationships.
• Own client requests end-to-end and route for alternative intervention if unable to service the client.
• Provide knowledgeable client service to foster mutual trust and confidence.

Business Operations

• Accept and service cash transactions over the counter.
• Action daily control checklists applicable to teller, enquiries, and foreign functions.
• Balance and secure branch stock holdings (e.g., cards).
• Control the queuing process and prioritize clients with special needs.
• Destroy old stock (e.g., cards) as identified by reports.
• Enable further processing of inter-bank transfers by preparing transactional documents and originals (WASTE) in the required format by the specified deadline for handover to couriers.
• Ensure ATM/ID availability through balancing, loading cash, and performing first-line device maintenance support.
• Execute cash management (i.e., treasury and holdings), cash efficiency, and recycling strategies within the store.
• Load cash, balance, and provide first-line device maintenance and replenishment of consumables for all store devices.
• Minimize losses and ensure corrective action by declaring discrepancies in cash holdings.
• Process client deposits, withdrawals, change-for-change, and transfer requests by following relevant procedures and policies.
• Handle client forex requests by adhering to relevant procedures and policies (e.g., FBN, bills, and transfers).

Risk and Compliance

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, client authentication, and transaction authentication procedures and policies.

Nedbank Goals

• Act in the client’s interest, keep clients informed, deliver on promises, take accountability, and go the extra mile.
• Contribute to Nedbank’s success by meeting service excellence, teamwork, and personal development goals while adhering to security, operational, and compliance procedures and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications

• NQF Level: Diploma
• Preferred Qualification: Banking Services (e.g., Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

• 1–2 years of Retail/Banking Client Service, Cash, Technology-Savvy, and First-Line Problem Resolution experience.
• Foreign exchange experience (where applicable).

Technical / Professional Knowledge

• Customer service principles
• Product knowledge
• Problem-solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, risk, and controls
• Forex product

Behavioral Competencies

• Building customer loyalty
• Earning trust
• Collaborating
• Managing work
• Adaptability
• Stress tolerance
• Continuous learning

How to Apply

To apply for the Service Consultant position at Nedbank, candidates need to register and create a profile on the Nedbank careers website. After creating a profile, search for the specific job opening by keyword or location, then submit an application online through the platform. If the candidate’s qualifications and experience meet the requirements, Nedbank’s recruitment team will review the application and contact shortlisted candidates for further steps, which may include assessments and interviews.