FNB invites interested and suitably qualified candidates to apply for the Call Centre Agent position based in Johannesburg. The position is offered on a part-time basis and provides an opportunity for individuals with strong customer service, communication and problem-solving abilities to join the banking environment.

The successful candidate will be responsible for handling inbound and outbound customer interactions, including telephone calls, electronic communications and customer queries. The role requires a strong commitment to service excellence, professionalism and the ability to resolve customer needs in accordance with established procedures and service standards.

The Call Centre Agent position has reference number R52020 and applications must be submitted before the closing date of 4 September 2026.

FNB Call Centre Agent Job Details

Position: Call Centre Agent
Reference Number: R52020
Location: Johannesburg
Employment Type: Part-time
Closing Date: 4 September 2026

Job Overview

The Call Centre Agent role at FNB Johannesburg is designed for individuals who excel in customer service and communication. The position requires handling inbound and outbound customer interactions across multiple channels, including phone calls, emails, and live chat. The agent is expected to resolve queries, provide accurate information, and ensure customer satisfaction while adhering to organisational standards and compliance requirements.

This opportunity is part-time and offers exposure to a dynamic environment where adaptability, innovation, and teamwork are essential. The closing date for applications is September 4, 2026, with only four days left to apply.

Key Responsibilities

• Customer Interaction Handle inbound and outbound calls, emails, and live chats, ensuring queries are resolved promptly and accurately.
• Customer Satisfaction Address customer needs effectively to meet or exceed expectations, taking ownership of complaints and dissatisfaction until resolution.
• Stakeholder Relationships Build and maintain positive relationships with stakeholders, contributing to a culture of service excellence.
• Innovation Continuously seek better and more efficient ways of working, contributing to new ideas and improvements in customer experience.
• Flexibility Adapt to changing circumstances and deliberately seek diverse opinions to enhance collaboration.
• Planning and Scheduling Complete activities within set timeframes and quality standards, adhering to schedules and attending meetings when required.
• Documentation Maintain accurate records and share relevant information with team members.
• Compliance Execute tasks in line with organisational values, governance standards, and codes of ethics, escalating risks when necessary.
• Service Delivery Contribute to a client-focused culture by adhering to service delivery principles and SLA agreements.
• Operational Calls Place outbound calls to request documentation or follow up on incomplete queries.
• Branch Support Assist branch consultants with eBucks queries and advise customers on eBucks Shop orders.
• Performance Assessment Seek feedback to assess performance and request training where appropriate.
• Teamwork Demonstrate collaboration and contribute as a valued team player.

Skills and Competencies

• Communication Skills Strong verbal and written communication abilities to interact effectively with customers and colleagues.
• Problem-Solving Ability to take ownership of customer issues and resolve them efficiently.
• Adaptability Flexibility to adjust to new processes, technologies, and customer needs.
• Attention to Detail Accuracy in handling queries, documentation, and compliance requirements.
• Team Collaboration Willingness to work closely with colleagues to achieve shared goals.
• Customer-Centric Approach Commitment to delivering exceptional service and building long-term customer trust.

Employment Equity and Inclusivity

All appointments will align with the FirstRand Group’s Employment Equity plan. The organisation supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will remain confidential unless disclosure is legally required.

Application Details

• Location: Johannesburg
• Time Type: Part-time
• Job Requisition ID: R52020
• Closing Date: September 4, 2026
• Remaining Time to Apply: 4 days

Applications submitted after the closing date will not be accepted.

Why This Role Matters

The Call Centre Agent position is critical in maintaining FNB’s reputation for service excellence. By resolving queries, supporting branch operations, and ensuring customer satisfaction, the agent contributes directly to business objectives and customer loyalty.

This role also provides opportunities for professional growth, with exposure to innovation processes, compliance standards, and teamwork in a fast-paced environment.

Conclusion

The Call Centre Agent role at FNB Johannesburg offers a structured yet dynamic environment where customer service, innovation, and teamwork are central. The position requires adaptability, strong communication skills, and a commitment to service excellence.

Candidates interested in applying should ensure applications are submitted before September 4, 2026.

Apply for the FNB Call Centre Agent Vacancy

Interested and suitably qualified candidates can submit applications through the official FNB careers platform before the closing date.

Important: The application closing date is 4 September 2026. Late applications may not be accepted from the stated closing date onwards.