Clover is inviting suitably qualified and unemployed young South Africans to apply for 10 Learner: CSC positions under its Call Centre Vacation Work Programme. The programme offers an opportunity for recent matriculants to gain practical workplace experience in customer service and call centre operations.

Successful candidates will participate in the programme from December 2026 to January 2027 at Clover’s Customer Service Centre offices in Roodepoort, Gauteng.

This opportunity is suitable for young people who have completed Grade 12 within the past five years and are interested in developing their communication, customer service, computer literacy and problem-solving skills.

The programme will expose successful applicants to a professional working environment where they will learn how customer enquiries, complaints and orders are handled. Participants will also gain experience working with customers, assisting with queries, processing orders and supporting daily customer service operations.

With 10 positions available, this programme provides an opportunity for unemployed matriculants to gain valuable experience within an established organisation while developing skills that can support future employment opportunities.

Clover Learner: CSC Programme Details

Interested applicants should take note of the following vacancy information before submitting an application.

Job Details	Information
Job Title	Learner: CSC
Reference Number	CLO261028-2
Job Type	Temporary
Department	Customer Service Centre
Programme	Call Centre Vacation Work Programme
Number of Positions	10
Location	Roodepoort
Province	Gauteng
Country	South Africa
Required Qualification	Grade 12 / National Certificate
Job Category	Customer Service
Programme Period	December 2026 – January 2027
Closing Date	05 November 2026

About the Clover Call Centre Vacation Work Programme

The Clover Call Centre Vacation Work Programme is designed to give recent matriculants an opportunity to gain practical workplace exposure in a customer service environment.

The programme will take place at Clover’s Customer Service Centre in Roodepoort, where successful candidates will be introduced to different aspects of call centre operations.

Customer service is an important part of business operations. Organisations depend on customer service employees to communicate with customers, respond to enquiries, resolve complaints and ensure that customer orders are processed correctly.

During this programme, learners will gain exposure to these responsibilities while developing professional skills that are important in the workplace.

Participants will have an opportunity to understand how inbound and outbound customer interactions are managed, how customer orders are captured and confirmed, and how customer complaints are referred to the relevant departments for assistance.

The programme will also introduce learners to teamwork, communication, product knowledge and customer relationship management.

Although the programme is temporary and runs from December 2026 to January 2027, the experience gained can help participants prepare for future opportunities in customer service, administration, sales and call centre environments.

Minimum Requirements and Qualifications

Applicants interested in the Clover Learner: CSC positions must meet the following requirements:

• Grade 12 or an equivalent qualification at NQF Level 4.
• Matric must have been completed within the past five years, between 2021 and 2025.
• A minimum average of 55% in English and Mathematics or Mathematical Literacy.
• Advanced computer literacy.
• Applicants must currently be unemployed.
• Applicants must not have participated in a learnership programme before.

Candidates should carefully check these requirements before applying. Meeting the minimum educational requirements and other eligibility conditions is important when applying for this programme.

Applicants who completed Matric between 2021 and 2025 should ensure that their qualifications meet the required marks for English and Mathematics or Mathematical Literacy.

Advanced computer literacy is also required, meaning applicants should be comfortable using computers and performing basic computer-related tasks.

Duties and Responsibilities

Successful candidates will receive practical exposure to different customer service responsibilities within Clover’s Customer Service Centre.

The main duties and responsibilities include the following:

1. Providing High-Quality Customer Service

Learners will assist with customer interactions and contribute to delivering a professional customer service experience.

Responsibilities include:

• Handling inbound and outbound customer interactions.
• Responding to customer enquiries professionally.
• Assisting customers with their questions and concerns.
• Resolving customer queries and complaints by involving the relevant stakeholders.
• Maintaining professional communication when dealing with customers.

This responsibility will help learners develop communication skills and understand how to deal with different customer needs.

2. Capturing and Confirming Customer Orders

Another important responsibility will involve assisting with customer orders and ensuring that information is captured accurately.

Duties include:

• Capturing customer orders accurately and on time according to the daily call list.
• Informing customers when their accounts are on hold.
• Confirming customer orders according to standard operating procedures.
• Informing relevant stakeholders about problems or issues relating to customer orders.
• Ensuring that customer order information is handled correctly.

Accuracy and attention to detail will be important when performing these tasks because incorrect order information can affect customer satisfaction and business operations.

3. Selling Clover and Principal Products

Learners will also gain exposure to sales-related activities and product promotion.

Responsibilities include:

• Promoting Clover and Principal products according to customer ranging.
• Offering customers new or additional products.
• Explaining product features to customers.
• Informing customers about available special offers.
• Identifying opportunities to introduce customers to additional products.

This experience can help learners develop confidence in communicating product information and understanding customer needs.

4. Promoting Teamwork and Cooperation

Working effectively with colleagues is an important part of customer service operations.

Successful candidates will be expected to:

• Assist team members in achieving team targets and results.
• Share responsibility for completing assigned tasks.
• Support team values and workplace standards.
• Participate in team meetings.
• Take responsibility for the visual management of information.
• Cooperate with colleagues to achieve common objectives.

These responsibilities will help learners understand the importance of teamwork, accountability and cooperation in a professional working environment.

Skills and Competencies Required

Clover is looking for applicants who demonstrate positive workplace behaviour, strong communication abilities and a willingness to learn.

The following competencies are required:

Proactive and Action-Oriented

• Applicants should be willing to take initiative, identify what needs to be done and approach assigned responsibilities with a positive attitude.

Honesty and Consistency

• Candidates should demonstrate honesty, reliability and consistency when dealing with customers, colleagues and workplace responsibilities.

Maintaining High Standards

• Learners should be committed to completing tasks accurately and maintaining professional standards.

Interpersonal Effectiveness

• The ability to interact positively with different people is important in a customer service environment.

Commitment and Motivation

• Applicants should demonstrate enthusiasm, dedication and a willingness to learn throughout the programme.

Teamwork and Collaboration

• Candidates should be able to work with others, share responsibilities and contribute towards achieving common objectives.

Customer Orientation

• A customer-focused attitude is important when responding to enquiries, handling complaints and assisting customers.

Effective Communication

• Applicants should be able to communicate clearly and professionally, both verbally and when handling customer information.

Numerical Ability

• The ability to apply numerical principles will be useful when capturing orders, checking information and handling customer-related tasks.

Benefits of Participating in the Programme

• The Clover Learner: CSC opportunity offers recent matriculants a chance to gain practical exposure in a professional customer service environment.

Some of the skills and experience participants can develop include:

• Practical exposure to call centre operations.
• Customer service and customer relationship management experience.
• Improved verbal communication skills.
• Experience handling customer enquiries and complaints.
• Exposure to order capturing and order confirmation processes.
• Basic sales and product promotion experience.
• Improved computer and administrative skills.
• Teamwork and problem-solving abilities.
• Understanding of professional workplace standards.

The experience gained may be useful when applying for future opportunities in call centres, customer service departments, sales, administration and other related fields.

However, applicants should understand that this is a temporary vacation work programme running from December 2026 to January 2027. Participation does not automatically guarantee permanent employment with Clover.

Who Should Apply?

This opportunity is intended for unemployed young people who have completed Grade 12 or an equivalent NQF Level 4 qualification between 2021 and 2025.

Applicants should have achieved the required average of at least 55% in English and Mathematics or Mathematical Literacy.

Candidates must also have advanced computer literacy and must not have participated in a learnership programme previously.

Young people who are interested in customer service, communication, sales and call centre operations may find this programme particularly useful.

Applicants should ensure that they meet all the requirements before submitting their applications.

How to Apply for Clover Learner: CSC Vacancies

Interested and qualified candidates should apply through Clover’s official recruitment platform or the application link provided in the original vacancy advertisement.

Applicants should ensure that they provide accurate personal information and submit the required supporting documents as requested during the application process.

When completing the application, candidates should pay attention to the reference number to ensure that they are applying for the correct opportunity.

Important application details:

• Company: Clover
• Position: Learner: CSC
• Reference Number: CLO261028-2
• Number of Vacancies: 10
• Location: Roodepoort, Gauteng
• Closing Date: 05 November 2026

Applicants are encouraged to submit their applications before the closing date. Late applications may not be considered.

Closing Date

The closing date for the Clover Learner: CSC positions is 05 November 2026.

There are 10 temporary positions available for the Call Centre Vacation Work Programme, which will run from December 2026 to January 2027.

Unemployed matriculants who meet the minimum requirements are encouraged to take advantage of this opportunity to gain valuable workplace experience.

Apply before 05 November 2026 and make the most of this opportunity to develop practical customer service and call centre skills.