African Resonance invites applications for its Contact Centre Learnership Programme 2026, offering young and motivated individuals an opportunity to gain practical workplace experience while completing a nationally recognised learnership qualification within the fintech and payments industry.
The programme is designed to provide valuable exposure to customer service, technical support, merchant onboarding, administration, and business operations. Successful learners will develop workplace skills through hands-on experience, mentorship, and training while working in a professional Contact Centre environment. Benefits include a monthly stipend, transport allowance, free daily meals, and exposure to fintech solutions and payment technologies.
- Position: Contact Centre Learnership
- Duration: Learnership Programme (Duration not specified)
- Stipend: Monthly stipend provided
- Location: Not specified
- Closing Date: 17 June 2026
Young South Africans seeking an opportunity to gain valuable workplace experience while earning a nationally recognised qualification are encouraged to apply for the Contact Centre Learnership Programme offered by African Resonance. This exciting opportunity is designed to equip unemployed youth with practical skills, industry knowledge, and hands-on experience within the rapidly growing fintech and payments sector.
The programme provides successful candidates with exposure to real business operations while allowing them to develop essential customer service, communication, administration, and technical support skills. Participants will work within a professional Contact Centre environment and gain insight into how payment solutions and merchant support services operate in a leading fintech organisation.
This learnership presents an excellent opportunity for individuals who are eager to build a career in customer service, business administration, information technology, fintech, or related industries. Through structured workplace learning and mentorship, learners will develop both technical and professional competencies that can improve future employment prospects.
About the Learnership
The Contact Centre Learnership is aimed at providing participants with practical workplace exposure while they complete a recognised learnership qualification. Learners will be placed in a dynamic environment where they will interact with customers, merchants, and internal stakeholders while supporting various operational processes.
The programme combines theoretical learning with practical workplace experience, ensuring that participants gain knowledge that can be applied directly within the fintech and customer support industries.
Successful candidates will have the opportunity to work alongside experienced professionals while learning about customer relationship management, technical troubleshooting, merchant support, payment devices, and operational administration.
What Learners Will Be Exposed To
The Contact Centre Learnership offers broad exposure to various functions within the organisation. Learners will participate in day-to-day operations and gain practical understanding of customer support processes.
Key areas of exposure include:
Customer Support Services
Participants will provide telephonic and email support to customers and merchants. This exposure helps learners develop communication skills while understanding the importance of delivering excellent customer service.
Customer interactions will involve responding to enquiries, providing information, resolving concerns, and ensuring that customers receive prompt and professional assistance.
Technical Support and Troubleshooting
Learners will assist merchants with technical queries relating to payment devices and services. This provides valuable exposure to troubleshooting procedures and problem-solving techniques within a fintech environment.
The experience gained in this area can be particularly beneficial for individuals interested in technology, technical support, and digital payment systems.
Query Management
An important part of the role involves logging, tracking, monitoring, and escalating customer queries where necessary. Participants will learn how professional organisations manage customer interactions while maintaining service standards.
Exposure to query management systems will also strengthen administrative and organisational skills.
Relationship Building
The programme places significant emphasis on building positive relationships with customers, merchants, and stakeholders.
Strong interpersonal skills are essential in any professional environment, and learners will gain practical experience in maintaining professional communication and fostering positive customer experiences.
Merchant Onboarding Support
Participants will assist with merchant onboarding processes, providing exposure to customer registration and business support activities.
This aspect of the programme helps learners understand how organisations onboard new clients while ensuring compliance and administrative accuracy.
Customer Administration
Learners will support customer administration functions, including maintaining records, processing information, and assisting with documentation requirements.
Administrative skills remain highly valuable across numerous industries, making this experience beneficial for future career opportunities.
Documentation Collection and Verification
Participants will assist in collecting and verifying customer documentation as part of operational procedures.
This process requires attention to detail and accuracy, helping learners develop skills that are highly sought after by employers.
Device Management Processes
Exposure will include assisting with device collections, returns, replacements, and termination processes.
Through these activities, learners will gain understanding of asset management and operational support within a fintech organisation.
Record Management
Accurate record keeping is a critical component of business operations. Learners will assist in maintaining customer, merchant, and device records using internal systems and operational platforms.
This experience helps develop organisational skills and an understanding of data management processes.
Internal Systems and Platforms
Participants will gain practical experience using business systems and operational platforms that support daily activities within the Contact Centre.
Exposure to these systems can significantly enhance computer literacy and workplace readiness.
Fintech and Payment Solutions
The programme offers direct exposure to payment devices, merchant services, fintech solutions, and customer support operations.
This industry knowledge can be valuable for individuals interested in pursuing careers within financial technology and digital payments.
Operational and Administrative Support
Learners will contribute to various operational and administrative activities within the Contact Centre, providing broad exposure to business processes and organisational functions.
Minimum Requirements
Applicants interested in joining the programme must meet the following minimum requirement:
- Grade 12 (Matric)
In addition to the educational requirement, candidates should possess the following skills and attributes:
- Strong verbal communication skills
- Strong written communication skills
- Computer literacy
- Good problem-solving ability
- Customer-focused attitude
- Attention to detail
- Accuracy in completing tasks
- Ability to work effectively under pressure
- Willingness to learn new technologies and systems
- Positive attitude
- Strong work ethic
Individuals who demonstrate enthusiasm, professionalism, and a commitment to personal development are likely to benefit significantly from this opportunity.
Added Advantage
Although not mandatory, the following qualifications and experience may strengthen an application:
- Previous customer service experience
- Previous call centre experience
- Previous administrative experience
- Qualification in Customer Service
- Qualification in Business Administration
- Qualification in Information Technology
- Qualification in a related field
Candidates without prior experience are still encouraged to apply if they meet the minimum requirements and demonstrate a strong willingness to learn.
Benefits of the Programme
The Contact Centre Learnership offers several valuable benefits aimed at supporting learners throughout the programme while preparing them for future career opportunities.
Benefits include:
Nationally Recognised Qualification
Participants will be enrolled in a recognised learnership programme that contributes to their professional development and employability.
Monthly Stipend
Successful learners will receive a monthly stipend during the programme, providing financial support while they gain workplace experience.
Transport Allowance
A transport allowance will be provided to assist learners with commuting costs associated with attending the workplace.
Free Daily Meals
Participants will receive free daily meals, helping to reduce some of the financial pressures often experienced by young job seekers and learners.
Workplace Experience
One of the most significant benefits of the programme is the opportunity to gain practical workplace experience within a leading fintech organisation.
Employers frequently seek candidates with workplace exposure, making this experience particularly valuable.
Mentorship and Coaching
Learners will receive mentorship and workplace coaching from experienced professionals. Guidance from industry experts can support both personal and professional growth throughout the programme.
Industry Exposure
Participants will gain exposure to customer service, technical support, business operations, fintech solutions, and payment technologies.
This diverse experience can open doors to future employment opportunities across multiple sectors.
Why Consider a Contact Centre Learnership?
Contact Centre environments provide an excellent foundation for career development because they expose individuals to communication, customer service, technology, administration, and business operations simultaneously.
Many successful professionals begin their careers in customer-facing roles where they develop confidence, communication skills, and problem-solving abilities. These transferable skills remain valuable throughout a person’s professional journey.
The fintech sector continues to experience significant growth as businesses and consumers increasingly adopt digital payment solutions. Gaining exposure to this industry can provide valuable insights into one of the most innovative areas of the modern economy.
For young individuals seeking practical experience and career development opportunities, this learnership presents an excellent starting point.
How to Apply
Interested candidates should submit the following documents:
- Updated Curriculum Vitae (CV) or Resume
- Motivation Letter explaining interest in the programme and suitability for the opportunity
- Applications must be emailed to: [email protected]
Applicants are encouraged to ensure that all information provided is accurate, complete, and up to date before submission.
Closing Date
The closing date for applications is: 17 June 2026
Late applications may not be considered. Interested candidates are encouraged to submit their applications before the closing date to avoid disappointment.
Conclusion
The African Resonance Contact Centre Learnership offers an outstanding opportunity for young South Africans to gain practical workplace experience while earning a recognised qualification. Through exposure to customer service, merchant support, technical troubleshooting, fintech solutions, and business operations, learners will acquire valuable skills that can enhance future career prospects.
Individuals who are motivated, eager to learn, customer-focused, and ready to develop professionally are encouraged to apply before the closing date.