The Public Service Sector Education and Training Authority (PSETA) is inviting applications from qualified and experienced professionals for the position of Information Communication and Technology Officer. This opportunity is ideal for individuals with a strong background in information technology, network administration, and ICT support services who are looking to contribute to the effective management and maintenance of technology systems within a reputable public entity.

The successful candidate will be responsible for ensuring the smooth operation of computer systems, networks, applications, and ICT infrastructure while supporting the organization’s strategic objectives. This position offers an opportunity to work in a dynamic environment where technology plays a critical role in supporting service delivery and operational excellence.

Position Details

• Position: Information Communication and Technology Officer
• Employment Type: Fixed-Term Contract
• Contract Duration: Until 31 March 2030
• Salary: R609,319.72 per annum plus benefits

The role forms part of the Information and Communication Technology function and focuses on maintaining reliable and secure ICT systems that support organizational operations.

About the Role

The Information Communication and Technology Officer will monitor, maintain, and provide support services relating to computer systems and networks. The position requires an individual capable of handling various ICT-related functions, including network administration, system maintenance, troubleshooting, user support, compliance monitoring, and stakeholder engagement.

The successful applicant will play an important role in ensuring that all ICT systems function efficiently while contributing to the organization’s digital infrastructure and technology-related initiatives.

Key Responsibilities

Network Administration

The incumbent will be responsible for a range of network administration and ICT support functions, including:

• Installing, configuring, monitoring, and maintaining computer hardware and software systems.
• Managing operating systems, computer networks, and related applications.
• Providing technical advice and support regarding ICT infrastructure requirements.
• Assisting with the procurement of suitable ICT systems, applications, and network solutions.
• Supporting the adaptation, modification, and rollout of ICT infrastructure and applications.
• Gathering and analysing user requirements to improve technology solutions and overall user satisfaction.
• Diagnosing and resolving hardware and software issues promptly and effectively.
• Supporting the management and maintenance of the organization’s website alongside the relevant Application Support Officer.

These responsibilities require strong technical expertise and the ability to identify practical solutions to technology challenges.

Compliance Responsibilities

The Information Communication and Technology Officer will be expected to ensure compliance with internal controls, policies, and procedures.

Key duties include:

• Operating within established governance frameworks and internal control systems.
• Ensuring the integrity and security of ICT systems and processes.
• Identifying potential risks and areas of concern within the department.
• Reporting identified risks to management for appropriate action.
• Ensuring adherence to relevant legislation, policies, and procedures.
• Supporting efforts to prevent fruitless, wasteful, and irregular expenditure.
• Maintaining compliance with organizational and regulatory requirements.

The role requires a strong understanding of accountability and responsible management practices.

Financial and Cost Control Responsibilities

The successful candidate will contribute to effective financial management within the ICT environment.

Responsibilities include:

• Participating in the budget preparation process.
• Promoting efficient and economical utilization of organizational resources.
• Monitoring expenditure against approved budgets.
• Ensuring spending remains within approved financial guidelines.
• Reporting budget deviations to the direct manager.
• Identifying opportunities to reduce costs while maintaining service quality.
• Supporting transparent and responsible financial management practices.

The ability to balance operational requirements with budgetary constraints will be important for success in this role.

Customer Service and Stakeholder Engagement

Excellent customer service and stakeholder management skills are essential for this position.

The Information Communication and Technology Officer will:

• Build and maintain effective relationships with internal and external stakeholders.
• Deliver high-quality ICT support services to users.
• Participate in meetings with relevant stakeholders and represent the organization where required.
• Identify and solve problems using innovative and practical approaches.
• Demonstrate professionalism, integrity, and commitment to service excellence.
• Support organizational objectives through effective communication and collaboration.

The role requires a customer-focused approach and a commitment to continuous improvement.

PSETA Values

The successful candidate will be expected to demonstrate and uphold the core values that guide organizational operations.

Honesty and Integrity

Honesty and integrity involve maintaining high ethical standards and demonstrating consistency in decision-making and professional conduct. Employees are expected to uphold strong moral principles while performing their duties.

Accountability

Accountability refers to taking responsibility for actions, decisions, and outcomes. Employees must be willing to provide explanations for their work and ensure that duties are performed in a responsible and transparent manner.

Service Excellence

Service excellence focuses on delivering services that meet and exceed customer expectations. Employees are encouraged to go beyond minimum requirements to provide exceptional support and positive customer experiences.

Fairness and Transparency

Fairness and transparency require impartial decision-making, equal treatment of stakeholders, and open communication. Employees must contribute to an environment that promotes collaboration, trust, and informed decision-making.

Minimum Requirements

Applicants interested in this opportunity must meet the following minimum educational requirements:

Minimum Qualification

• National Diploma in Information Technology (IT), Information and Communication Technology (ICT), Network Security, or a related field at NQF Level 6.

Advantageous Qualification

• Bachelor’s Degree in Information Technology (IT), Information and Communication Technology (ICT), Network Security, or a related field at NQF Level 7.

Candidates possessing the higher qualification may have an added advantage during the selection process.

Experience Requirements

Applicants should have:

• Up to five years of relevant experience in Network Administration, Information Technology, or IT Security.

The position requires practical experience in supporting ICT infrastructure, maintaining systems, managing networks, and addressing technical issues within an organizational environment.

Experience in implementing technology solutions, maintaining system reliability, and supporting end-users will be beneficial.

Additional Requirements

Applicants must possess:

• A valid Code B Driver’s License.

The driver’s license requirement may involve travel related to operational responsibilities and stakeholder engagements.

Required Competencies

The successful candidate should demonstrate the following competencies:

Management and Supervision

The ability to coordinate activities, manage priorities, and support organizational objectives effectively.

Time Management

Strong organizational skills and the ability to meet deadlines while managing multiple tasks simultaneously.

Teamwork

The ability to work collaboratively with colleagues, stakeholders, and service providers to achieve common goals.

Interpersonal Relations and Communication Skills

Excellent communication and relationship-building abilities that support positive interactions with internal and external stakeholders.

Decision Making

The ability to analyse information, evaluate alternatives, and make sound decisions in a timely manner.

Creativity and Innovation

A proactive approach to identifying opportunities for improvement and implementing innovative solutions.

Conflict Management

The ability to address and resolve workplace challenges professionally and constructively.

Adaptability and Flexibility

A willingness to adjust to changing priorities, technologies, and operational requirements.

Employment Equity

This position forms part of the organization’s employment equity objectives. Applications from designated groups, including youth, women, and persons living with disabilities, are strongly encouraged.

Preference will be given to suitably qualified candidates from designated groups in line with employment equity legislation and organizational requirements.

Application Process

Interested candidates who meet the requirements should submit the following:

• Detailed Curriculum Vitae (CV)
• Certified copies of educational qualifications
• Motivation letter supporting the application
• Applications must be submitted via email to: recruitment@pseta.org.za

The closing date for applications is: 02 July 2026

Late applications may not be considered.

Important Information

PSETA is a listed public entity, and all appointments are made in accordance with applicable employment equity legislation and organizational policies.

Only shortlisted candidates may be contacted. If no communication is received within two months after the closing date, the application should be regarded as unsuccessful.

The organization reserves the right not to make an appointment.

This opportunity presents an excellent career move for an ICT professional seeking to contribute to the management and support of critical technology infrastructure within the public sector while gaining valuable experience in a professional and service-oriented environment.