The Private Security Industry Regulatory Authority (PSiRA) invites interested and suitably qualified individuals to apply for the position of Queue Marshall on a six-month fixed-term contract. The role offers a monthly salary of R10 515.64 and is based in the KwaZulu-Natal Province. Applicants must possess a Grade 12 certificate and have 6–12 months of experience in customer service. Recognition of Prior Learning (RPL), along with relevant knowledge and experience, may also be considered during the selection process.

The ideal candidate should demonstrate strong interpersonal and customer relations skills, effective communication abilities (both verbal and written), good organisational and administrative capabilities, and computer literacy. The position requires maintaining order in waiting areas, assisting clients with screening and directions, managing the helpdesk, and addressing queries or complaints. A people-oriented and service-driven attitude, along with a willingness to work overtime when necessary, is essential for success in this role.

Position:
Queue Marshalls (06 Months Fixed-Term Contract)

Salary:
R10 515,64 per month

Province:
KwaZulu Natal

Qualification Required:
Grade 12

Closing Date:
2025-10-3

Requirements:

• Grade 12
• 6 – 12 months experience in customer service
• Recognition of Prior Learning (RPL) and applicable knowledge and experience on the job may be considered during the selection process.

Essential Criteria:
The ideal candidate should demonstrate:

• Strong customer relations and interpersonal skills
• Effective communication skills (verbal and written)
• Good organisational and administrative abilities
• Computer literacy
• Willingness to work overtime as required
• A people-oriented and service-driven approach.

Key Performance Areas:

• Maintain order and control in the waiting area
• Assist with screening clients and directing them to appropriate service points
• Direct clients to appropriate areas
• Welcome and provide guidance to clients and visitors
• Be able to give advice to waiting clients and provide clean cups for water
• Monitor and report any broken equipment or environmental issues
• Manage the helpdesk, handle queries, and attend to complaints
• Perform any other duties as delegated by the Supervisor.

Interested candidates should submit a comprehensive CV, certified copy of their ID, certified copies of qualifications, and any other relevant supporting documents. Applications must clearly indicate the position title: Queue Marshall (KwaZulu-Natal) in the email subject line. Only applications submitted with all the required documentation will be considered. Incomplete applications or those received after the closing date will not be accepted.

Applications can be submitted via email to the address specified in the official PSIRA vacancy advert. Applicants are encouraged to ensure that all documents are in PDF format and properly labelled. Only shortlisted candidates will be contacted for further assessments or interviews. If no response is received within 30 days after the closing date, the application should be regarded as unsuccessful.