Tourism Grading Council SA is inviting suitably qualified candidates to apply for 7 Independent Grading Assessor opportunities available through a Service Provider Agreement. These positions form part of the Tourism Grading Council of South Africa (TGCSA), a business unit of South African Tourism responsible for maintaining and promoting quality standards across the country’s tourism sector. Individuals who are passionate about tourism, hospitality, quality assurance, and customer service are encouraged to apply before the closing date.

Successful candidates will play an important role in ensuring that tourism establishments meet recognised quality standards through independent assessments, professional reporting, and stakeholder engagement. Comprehensive training will be provided, making this an excellent opportunity for experienced hospitality professionals looking to expand into tourism quality assurance

Position Details

• Position: Independent Grading Assessor (Service Provider Agreement)
• Number of Positions: 7
• Employment Type: Independent Service Provider Agreement
• Closing Date: 08 July 2026 at 16:00

About the Tourism Grading Council of South Africa

The Tourism Grading Council of South Africa (TGCSA) is the officially recognised quality assurance body responsible for grading tourism establishments across South Africa. Operating as a business unit of South African Tourism, the council promotes internationally recognised quality standards that help improve the country’s tourism industry and visitor experience.

Independent Grading Assessors are responsible for evaluating tourism establishments against approved grading criteria while providing valuable guidance that assists businesses in maintaining and improving service quality.

Available Regions

Applications are only open to individuals residing within the following regions:

KwaZulu-Natal (2 Positions)

Successful applicants will cover areas including:

• Zululand
• Melmoth
• Vryheid
• Pongola
• Richards Bay
• Surrounding areas

Eastern Cape (2 Positions)

Successful applicants will cover:

• Cofimvaba
• Alice
• Queenstown
• Makhanda
• Lusikisiki
• Surrounding areas

Free State (1 Position)

Coverage includes:

• Phuthaditjhaba
• Harrismith
• Surrounding areas

Northern Cape (2 Positions)

Coverage includes:

• Kuruman
• Kathu
• Pofadder
• Komaggas
• Port Nolloth
• Surrounding areas

Applicants should indicate both their province of residence and district municipality when submitting their applications, as this information will be used during the allocation of tourism establishments.

Duties and Responsibilities

Independent Grading Assessors will perform various professional responsibilities related to tourism quality assurance. Key duties include:

• Conduct assessment visits according to approved company standards and contractual requirements.
• Apply quality management systems, procedures, and policies during assessments.
• Respond professionally and accurately to enquiries from tourism product owners.
• Build and maintain positive relationships with accommodation establishments and tourism industry stakeholders.
• Represent the Tourism Grading Council at relevant industry meetings and forums whenever required.
• Achieve grading targets set within the organisational business plan.
• Provide constructive advice and recommendations that assist establishments in improving service quality.
• Deliver professional feedback based on grading standards.
• Compile comprehensive written quality advisory reports that comply with TGCSA reporting standards.
• Maintain professionalism, integrity, and objectivity throughout every assessment process.
• Travel extensively to conduct grading assessments within allocated regions.

Minimum Requirements

Applicants must possess at least one of the following educational qualifications:

• Grade 12 (Matric); or
• NQF Level 4 qualification.

In addition, applicants should have:

• A minimum of five years’ experience within the hospitality industry.
• Excellent computer literacy.
• The ability to work independently for extended periods.
• South African citizenship.

Advantageous Qualifications and Experience

The following qualifications and experience will strengthen an application:

• Post-Matric qualification in Tourism.
• Hospitality qualification.
• Marketing qualification.
• Quality Management qualification.
• Knowledge of domestic tourism standards.
• Knowledge of international tourism standards.
• Previous tourism grading experience.
• Experience assessing accommodation establishments.
• Sales experience.
• Marketing experience.
• Guest service experience within tourism products.
• Strong understanding of hospitality operations.

Comprehensive training will be provided to successful candidates; therefore, previous quality assurance experience is not compulsory.

Personal Attributes

The ideal candidate should demonstrate the following qualities:

• Strong customer service orientation.
• Excellent written communication skills.
• Excellent verbal communication skills.
• Professional conduct.
• Entrepreneurial mindset.
• High energy levels.
• Strong business acumen.
• Attention to detail.
• Investigative approach to problem-solving.
• Excellent organisational abilities.
• Effective planning skills.
• Outstanding time management.
• Ability to work independently.
• Ability to collaborate with diverse stakeholders.
• Self-motivation.
• Positive attitude.
• Commitment to achieving organisational objectives.
• Willingness to travel frequently.

Equipment and Operational Requirements

Successful Independent Grading Assessors will be expected to provide the following:

• Personal laptop.
• Reliable internet connection.
• Mobile phone.
• Ability to travel extensively.
• Registration as an Individual Entity on the Central Supplier Database (CSD).

These resources are necessary to perform assessments, prepare reports, communicate with stakeholders, and manage assignments efficiently.

Service Provider Agreement and Payment

The Independent Grading Assessor role is offered under a Service Provider Agreement rather than permanent employment.

Successful assessors may receive payment of up to 65% of the grading fees paid to the Tourism Grading Council by tourism establishments. Performance will be monitored through annual reviews conducted by management together with Provincial Quality Assurance Specialists.

This arrangement provides an opportunity for experienced tourism professionals to generate income while contributing to improving service standards within South Africa’s tourism industry.

Why Apply?

This opportunity offers numerous professional advantages, including:

• Comprehensive assessor training.
• Opportunity to work with South Africa’s official tourism grading authority.
• Flexible independent service provider arrangement.
• Professional development within tourism quality assurance.
• Exposure to various accommodation establishments.
• Opportunity to build industry relationships.
• Performance-based earning potential.
• Meaningful contribution to improving national tourism standards.

Professionals with hospitality experience, tourism knowledge, and strong interpersonal skills may find this opportunity particularly rewarding.

Application Process

Interested candidates should prepare an updated Curriculum Vitae and ensure that their application clearly indicates:

• Province of residence.
• District municipality.
• Relevant qualifications.
• Hospitality experience.
• Tourism-related experience.
• Contact information.

Applications and enquiries should be sent via email to:

Mrs. Khuselwa Tyatya

Email: [email protected]

Closing Date

The closing date for applications is: 08 July 2026 at 16:00

Late applications will not be considered.

Important Notice

Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. Applicants who have not received feedback within four weeks after the closing date should consider their applications unsuccessful.